Moori Support

How can we help?

Help and contact information for Moori on iPhone, iPad, and Mac.

FAQ

Frequently asked questions

How do notes sync?

Moori uses your personal iCloud account to sync notes, themes, properties, and attachments. Sign in to the same Apple Account and enable iCloud Drive on every device.

Why can syncing take time?

The first sync and notes with large attachments may take longer. Keep a network connection available and allow Moori some foreground or background time.

Which attachments are supported?

You can save images, video, audio, PDFs, Office documents, and other files. Thumbnails and previews depend on the file format and system support.

Can I recover a deleted note?

Open Trash and restore the note. Emptying Trash permanently removes its notes and attachments, so please review it first.

How does web clipping work?

On supported platforms, paste a link or use the browser extension to save content. Only save material you have the right to use and follow the source website’s rules.

How should I report a problem?

Include your device, system and Moori versions, steps to reproduce, and a screenshot. Do not post private notes or sensitive information in a public issue.

Contact

Contact us

We generally reply within three business days. For privacy or data questions, please use email.